PERSONAL DATA PROTECTION
Identity of the data controller
The Site is published by the operating company whose contact details are above.
Access to the website and the use of its content are subject to the terms of use described below.
Nature of personal data
«Personal data» is understood to mean any personal information you may share with the operating company that may allow it, directly or indirectly, to identify you as a natural person, for example during a website visit, an information request, a room booking and other services.
Personal data collected
You may be asked to provide your personal data when you browse the operating company's website.
Whether the requested information is mandatory or optional is indicated to you at the time of collection by an asterisk «*». Information marked with an asterisk is mandatory because it is essential to process your various requests. Other information is intended to help us better know you and improve the services offered to you. They are therefore optional.
The operating company collects and processes in particular your last name, first name, email address, billing address, phone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay…), your online reviews.
When are your personal data collected?
- You browse the website (IP address and Cookies) and view products or services;
- You provide the operating company with your observations/comments in certain sections, via questionnaires or contact forms, the operating company's official social media pages;
- You send the operating company an email message;
- You subscribe to the newsletter mailing list;
- You share a page or an offer by sending an email or via a social network;
- You respond to a satisfaction survey;
- You request a quote.
Data storage
The information collected is stored in our various reservation systems on secure SSL-certified databases.
This database includes: the customers' names, their addresses, telephone numbers, job titles, company names and their credit card details. We may also record other information such as your preferences regarding the room, meals, drinks and other services as well as your stay history at our establishment.
Purpose of data collection by the operating company
Through the website, the operating company collects the data concerning you that are strictly necessary for the following purposes:
- In order to handle your information and reservation requests, as well as any loyalty program;
- To improve and personalize the operating company's services to facilitate your navigation on the website;
- To manage and track the entire customer relationship;
- Manage registration for the operating company's news and promotional offers (newsletter);
- To handle all your access requests in accordance with applicable law;
- Manage unpaid debts and litigation;
- Handle job application requests for the operating company's job offers that caught your attention, or any unsolicited application request;
- Measurement of quality and satisfaction.
If you do not provide the mandatory information, your request cannot be taken into account.
Operating company's commitments regarding the protection of personal data
Transparency and purpose:
No personal data is or will be collected without your knowledge. Whether the information requested by the operating company on the website is optional or mandatory will be indicated in advance by the presence of the «*» asterisk. The operating company collects and processes your personal data only for the purposes described in these Legal Notices.
Proportionality and relevance:
The operating company collects and processes only the personal data necessary for the proper handling of your request or for the personalization of the services offered to you.
Data retention period:
The operating company retains your personal data only for the period necessary for their processing in accordance with what is provided by applicable law.
Security and confidentiality:
The operating company undertakes to take the necessary measures to ensure the confidentiality of the data and not to disclose it to unauthorized third parties.
We may be required to transmit your personal information to local authorities if this is required by law or as part of an investigation and in accordance with local regulations.
Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), browser type used, internet service provider, referrer and exit pages, operating system, date, time and clickstream data.
Cookies do not record the information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you personally and cannot on their own reveal your identity.
Respect for your rights:
You are informed of your rights to query, access, rectify and object for legitimate reasons as well as your right to object to marketing in accordance with the provisions of Law No. 78-17 of 6 January 1978.
Rights of access, rectification and objection:
In accordance with Law No. 78-17 of 6 January 1978, relating to Data Processing, Files and Civil Liberties, you have, upon simple written request, the right to access and rectify information concerning you.
You may also, for legitimate reasons, object to the processing of data concerning you.
To exercise any of these rights and obtain communication of information concerning you, simply contact the operating company whose contact details are available at the beginning of this Legal Notice.
Review management policy
Transparency commitment
We place highest importance on the authenticity and transparency of reviews published on our site. We comply with legal obligations regarding the publication of online reviews, in accordance with the Consumer Code (Article L. 111-7-2, Decree No. 2017-1436 of September 29, 2017).
The reviews displayed on our site are primarily sourced from Google, but may also come from other sources. We perform a post-publication check to ensure their authenticity, but some fraudulent reviews may nevertheless escape detection.
Collection and verification of reviews
- The reviews displayed generally come from Google, although other sources may be used.
- We carry out a review verification process to ensure they comply with our publication rules.
- If a fraudulent review is detected, we remove it. However, some unauthentic reviews may escape our control despite our vigilance.
Display and ranking of reviews
- Only the latest reviews are displayed on our site. This means that some reviews, whether positive or negative, may no longer be visible after a certain time.
- Each review states the publication date and, when available, the date of the customer experience.
- No payment or compensation is offered in exchange for a review.
- Customer reviews published on our site are subject to an internal moderation procedure aimed at ensuring their authenticity and compliance with applicable laws. The reviews presented on this site are selected according to criteria defined internally. The published reviews do not necessarily reflect all customer feedback. In accordance with Decree No. 2017-1436 of 29 September 2017 and Article L.111-7-2 of the Consumer Code, we inform our users that reviews may be selected prior to publication. This selection is based on objective criteria such as verification of the consumption experience, the relevance of the content and respect for rules of courtesy. Reviews containing insulting, discriminatory remarks or harming third parties are systematically excluded. Users have the option to contact us for any request to modify or delete their review, subject to appropriate justification.
Publication and moderation criteria
Reviews are published according to the following criteria:
- The review must come from a verifiable source and concern a real experience with our company.
- The review must respect rules of courtesy and must not contain defamatory statements.
- A review may be removed if it is reported as fraudulent, contains incorrect information, or uses inappropriate language.
Right of reply
Businesses and professionals may exercise their right of reply to provide clarification or an explanation regarding a published review.
COOKIES
When browsing the website, certain information related to your device's navigation may be recorded in files called «Cookies» installed on your device, subject to the choices you have expressed regarding cookies and which you can change at any time.
A cookie is a small text file saved in a dedicated area of your device's hard drive when accessing an online service via your web browser. It allows its issuer to identify the device in which it is stored, for the duration of the cookie's validity or storage period.
Cookies issued by the operating company are used for the purposes described below, for the duration of the relevant cookie's validity, subject to your choices resulting from the settings of your web browser used during your visit to the website, which you can change at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer via the website's pages
Only the issuer of a cookie can read or modify information contained in it.
Different types of cookies are used on the website; they serve different purposes. Some are necessary for your use of the website.
Analytical cookies
These are the cookies that allow the operating company to:
- generate statistics and the different elements composing the website (sections and visited content, browsing paths) in order to improve the browsing experience offered;
- count the total number of advertisements displayed by it in its advertising spaces, identify these advertisements, their number of displays, the number of clicks and navigation information.
Example of analytical cookies
- _ga Analytics: recording browsing data
- __utm Analytics: recording browsing data
- _gac Campaign: recording campaign advertising browsing data
Social network cookies and plug-ins (social buttons)
The operating company may include on the website tools for sharing content with other people or for making your consultation or opinion about site content known to those other people. This is notably the case for «Share» and «Like» buttons from social networks such as Facebook, Twitter, etc.
The operating company has no control over the process used by social networks to collect information.
- Facebook Connect: sign in using your Facebook account
- Facebook Social Graph: share the page on Facebook
- Pinterest: share the page on Pinterest
- LinkedIn: share the page on LinkedIn
- Instagram: share the page on Instagram
Cookies and device identifiers for the purpose of securing transactions
We inform you that when you place your order, the operating company, or its service providers acting on its behalf, may place cookies or collect information related to your device, in particular the information (technical security attributes) necessary to recognize devices (computer, tablet or mobile phone) in order to allow the identification of your device for the purpose of securing transactions in your interest.
Advertising cookies
The advertising content (graphics, animations, videos, etc.) displayed in the operating company’s advertising spaces may contain cookies issued by third parties that can, for the duration of the cookies, count clicks but also offer you the most appropriate ads based on your browsing behavior, interests and preferences.
Refusing advertising cookies does not affect the use of the site and will not stop ads on the site or on the internet. It will only result in displaying ads that do not take your interests or preferences into account.
These cookies mainly depend on advertising networks. We cannot list them exhaustively:
- AdWords: purchase of sponsored keywords displayed on Google
- Facebook Custom Audience
- targeted advertising: recording of browsing path
Advertising targeting
The site may contain cookies issued by third parties (advertising agencies and tools) and allow them, for the duration of such a cookie, to collect browsing data related to devices connecting to our sites, and also to offer you advertising content that may correspond to your previous navigation on the site.
In no case does this collection of data allow these providers to personally identify you. Your first name, last name, username, postal address, email address and password are in no case communicated to third parties without your prior and explicit consent.
Your choices regarding cookies
Several options are available to manage cookies. Any settings you may make could affect your browsing on the internet and your access to certain services that require the use of cookies.
The choices offered to you by your web browser software
You can customize your web browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your device or, on the contrary, are refused.
Refusing cookies
If you refuse the storage of cookies, certain features, such as signing in to your personal area, or personalization of your browsing (choice of preferred language, for example) will no longer be available.
The operating company declines all responsibility for consequences related to degraded operation of its services and features due to refusal of the cookie.
How to exercise your choices, depending on the browser you use?
For managing cookies and your choices, each browser’s configuration is different. It is described in your browser’s help menu, which will tell you how to change your cookie preferences.
For Internet Explorer™:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click the Tools button, then Internet Options. Under the General tab, under Browsing history, click Settings. Click the View files button. Click the Name column header to sort all files alphabetically, then browse the list until you see files beginning with the prefix «Cookie» (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie or cookies that contain the name of the operating company and delete them. Close the window containing the list of files, then click OK twice to return to Internet Explorer.
For Safari™:
https://support.apple.com/?path=Safari/3.0/fr/9277.html
Or
In your browser, choose the Edit > Preferences menu. Click Security. Click Show Cookies. Select the cookies that contain the name of the operating company and click Remove or Remove All. After deleting the cookies, click Done.
For Chrome™:
https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
Or
Open Google Chrome. In the browser toolbar, click More. Hover over More tools, then click Clear browsing data. In the “Clear browsing data” window, check the boxes Cookies and other site or plug-in data and Cached images and files. Use the menu at the top to select the amount of data you want to delete. Select All time to delete everything. Click Clear browsing data.
For Firefox™:
https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Or
Go to the browser's «Tools» tab then select the «Options» menu. In the window that appears, choose «Privacy» and click «remove individual cookies.» Find the files that contain the name of the operating company. Select them and delete them.
For more information about cookies
The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Referral to the consumer mediator
In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer has the right to refer the matter free of charge to the Tourism and Travel Ombudsman, whose contact details are currently as follows:
Tourism and Travel Ombudsman,
MTV Mediation Tourism Travel
BP 80 303
75823 Paris Cedex 17
Website design
Creation of hotel websites
Creation of professional websites
128, rue de la Boétie
75008 PARIS
Hotel restaurant website creation | Hotel Web Design | France Web Design | WordPress maintenance | Business SEO
Hosting provider:
Infomaniak Network SA
Rue Eugène Marziano 25
1227 Les Acacias (GE)
Commercial Register of the Canton of Geneva
CH-660.0.059.996-1
IDE Number
CHE-103.167.648
VAT Number
CHE-103.167.648